Mercredi 3 septembre 2025
French tax-free sales slip not recognized
As of June 2, 2025, any French tax-free sales slip not recognized during its scan in a PABLO kiosk cannot be validated by French customs.
In this case, no complaint to the customs office will be admissible for this reason.
If the terminal displays the following information when scanning your sales slip in French tax-free mode, this means that your tax-free operator has not complied with the issuing procedures provided for by the regulations in force.
For any claim
We invite you to contact your tax refund operator, whose contact details are indicated in the insert of your slip (see the blue box on the image on the right).
Customer service contact details of tax-free operators
| Duty Free operator | Phone number | |
|---|---|---|
|
Airvat |
+44 78 72 18 15 15 |
info@airvat.com |
|
Digital TaxBack |
02 30 96 32 32 |
customer.service@dtaxback.com |
|
Fair Tax Free |
0 806 806 806 |
help@fairtaxfree.fr |
|
Galeries Lafayette |
01 42 82 82 46 01 42 82 82 47 01 42 82 82 48 |
taxfree@galerieslafayette.com |
|
Global Blue |
+421 2 32 222 533 |
taxfree@globalblue.com |
|
Planet |
+ 33 1 79 97 21 12 |
frenchforms@weareplanet.com |
|
Revenir |
+33 1 84 80 46 17 |
support@revenir.ai |
|
Skiptax |
|
contact@skiptax.com |
|
Solpay |
+33 (0)4 93 43 07 37 |
contact@solpay.com |
|
Triptax |
+33 1 78 90 04 42 |
support@zapptax.com |