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Infos Douane Service Help Desk

You can contact the Infos Douane Service help desk to speak to a customs officer who can answer any general customs questions you may have.

VERSION FRANÇAISE

French Customs call center at your service

Call center | Fotolia

+33 1 72 40 78 50

From 8.30 am to 18.00 pm - Monday-Friday
(excluding public holidays).

From France, please call our special number :
Calls cost €0.06 per minute plus call set-up fee.

Email us at ids@douane.finances.gouv.fr

Your request will be processed within 7 days of receiving the electronic submission.